06.02.15 Patient Newsletter February 2015
23.12.14 Extended opening hours starting week commencing 5th January 2015 - 8 a.m. - 8 p.m.
From the 5th January the surgery will be open between 8:00 a.m. and 8:00 p.m. Monday to Friday. We have recruited additional doctors and increased the number of nurse hours which will increase our overall appointment capacity. We have also recruited additional Reception staff which will improve our capacity to answer phone calls and deal with patient enquiries - there will now be an additional member of reception staff on duty every morning. As part of this restructure, we are having to stop running the 4 weekly Saturday clinics, but there is now additional appointment capacity in the evenings. We will also be arranging for a late collection of blood samples which will enable some patients to come and have their blood samples taken early evening.
The number of evening appointments is limited and whilst there will be a doctor on duty every evening and you are able to continue to book a evening routine appointment by phone, online or at Reception - it may not necessarily be with the doctor of your choice. Emergencies on the evening will be telephone triaged by a doctor.
This is a major achievement in improving healthcare services to local patients and we hope you bear with us as the new service settles in. Longer opening hours is a major step forward in improving access to GP Practices and has been introduced as part of a significant investment by NHS Surrey Heath Clinical Commissioning Group in GP Practices and Community Services.
17th to 23rd November 'Self care Week'
Some common ailments can't be treated with antibiotics and will most often resolve themselves with self-care , these include:
01.10.2014 Welcome to Dr Sayed Ebrahimi Dr Ebrahimi joins us a full-time GP and replaces Dr Kate Brinklow who has relocated with her family down to Southampton. Dr Ebrahimi will consult on; Mondays, Wednesdays, Thursdays and Fridays.
14.03.2014 Patient Newsletter August 2014
01.07.2014 European Health Insurance Card (EHIC) - New Rules from 1st July - Travelling to Europe this summer ? - please click om the link below to read about recent changes affecting the EHIC system:
01.04.2014 Prescription Charges From 01.04.2014 New prescription charges come into effect:
1 item £8.05 Prepayment Certificates 3 months £29.10, 12 months £104.00
2 items £16.10 Further Information about Pre Payment Certificates
3 items £24.15
4 items £32.20
26.03.2014 Patient Survey Report 2013 / 2014 published here: Patient Survey Report
26.03.2014 - Join our 'Virtual' Patient Group If you would like to become involved with our Patient Representative Group and have some input into how the surgery runs and what services you feel the surgery should prioritise for it's patients, you would be very welcome. We currently have around 90 patients registered as members. Although the majority of communication is via email, you can still participate through the post if you prefer.
More information about what is involved and details of how to join the group, can be found here: Patient Reference Group
14.03.2014 Patient Newsletter March 2014
4th April 2014 - Blood Donations Needed The National Blood Transfusion Service will be visiting the Ash Centre (not the Health Centre) on Friday 4th April. Full details here: Ash Centre Friday 4th April 2014.pdf
13.02.2014 Patient Survey 2014. Please print the Survey and return the completed copy to Reception by 28th February.
04.02.2014 On the afternoon of Tuesday the 11th February, all the doctors will be attending a local training event and as such there will be no GPs available in the health centre for that afternoon only. Emergency medical cover is being provided by the Out of Hours service, via our main Reception Desk , which will be open as normal. All other nurse clinics and the Treatment Room will be operating as usual.
30.01.2014 Patient Newsletter January 2014
21.01.2014 NHS Surrey Heath CCG Stakeholder Meeting - Tuesday 28th January 2014 Your opportunity to have your say and get involved with shaping the future of healthcare in Surrey Heath. Event details HERE - for more information about Surrey Heath Clinical Commissioning Group, please visit the SHCCG website by clincking on the following link: http://www.surreyheathccg.nhs.uk/